Multi-Agent Experience Design

Multi-agent experience design tackles the UX of systems where multiple AI agents work together, potentially with different specialisations, conflicting recommendations, or parallel workstreams. The human needs to understand which agent is doing what, how they coordinate, and how to intervene when agents disagree. This is increasingly relevant as companies deploy specialised agents for sales, support, research, and operations — the user needs a coherent experience across all of them, not a cacophony of competing AI voices.