Agent System Designer

About the Role

We're looking for an Agent System Designer to define how humans and AI agents collaborate.

This is not a traditional UX or product role.

You won't be designing screens. You'll be designing behavior, trust, and outcomes.

You'll work at the intersection of:

• Product thinking
• System design
• Human-AI interaction

Your job is to turn ambiguous problems into agentic systems that people trust and rely on.

What You'll Do

• Design agent behaviors and workflows across real business use cases
• Define when agents act, when they ask, and when they escalate
• Model trust boundaries, autonomy levels, and failure modes
• Map user intent to system actions to outcomes
• Translate business processes into agentic experiences
• Use tools like Lampo to create production-ready system specs
• Collaborate with engineers to ensure designs are buildable and scalable
• Continuously refine systems based on real-world usage and feedback

What You'll Work On

• Sales and GTM agents
• Product onboarding and support systems
• Internal workflow automation (Ops, Finance, CS)
• Multi-agent systems across teams and functions

What We're Looking For

• Strong product thinking (PM, UX, or systems background)
• Ability to break down complex workflows into structured systems
• Intuition for human behavior, trust, and decision-making
• Comfort working with ambiguity and shaping new paradigms
• Basic understanding of how AI/LLMs work (no deep ML required)

Bonus Points

• Experience designing AI-powered products
• Experience with automation tools (Zapier, Make, etc.)
• Systems thinking / service design background